Full-Time Funeral Director

H.Parsons is excited to announce our new venture and we are looking for the ideal person to lead our expansion!

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Our purpose-built, state-of-the-art funeral chapel and function centre is expected to open by June 2024 in Wandandian to service the NSW South Coast Bay and Basin area. Our modern facility is designed to offer an immersive experience like no other and extends our support for families in this community.

 

Are you an events expert who wants to make a meaningful difference for families? Are you engaged in your local community and passionate about getting the word out? The role of a Funeral Director is a highly rewarding and diverse experience where no two days are the same. Use your event expertise to help families create unique and individual celebrations that will best honour their loved one.

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• Progressive and innovative workplace environment

• Above-award salary plus an RDO

• Free employee assistance program for staff and their families

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At H.Parsons you’ll enjoy working in a fast-paced, progressive environment where your talents will be recognised. We offer an above-award salary, access to industry best practice training, a highly regarded Employee Assistance Program which is free for all staff and their families, and a fun, diverse, and supportive culture.

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We are fiercely proud of our history. We are industry leaders and we are a 100% Australian family-owned funeral business serving in the Illawarra and South Coast regions.

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About You:

Successful Funeral Directors come from diverse backgrounds. They are quick and lateral thinkers, empathetic, problem solvers, and truly love giving of themselves to serve families in need. Your positive approach, attention to detail, and passion for exceptional customer service will see you shine in this role.

 

A university degree in almost any discipline will be highly regarded, however, having a mix of over three years of customer service or event management experience and an ability to juggle multiple tasks and think on your feet is essential.

 

As a Funeral Director, you will support local funeral operations by meeting with families to plan and arrange funerals.

 

You will be required to set up for funeral services at a variety of venues; drive the hearse, mourning cars, or other vehicles; use audio-visual equipment; and support families at the funeral, throughout the arrangement process, and on the day of the funeral. This includes undertaking a range of administration functions to ensure the service runs smoothly.

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You will also be transferring deceased persons from their family home, nursing home, or hospital into our care and preparing them for their funeral service in our mortuary.

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The role includes cleaning and preparing our fleet of vehicles, cleaning our venues before a service, and other ad hoc duties as required.

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Our ideal candidate:

• Is a local member of the Bay and Basin area who has worked with community organisations in either a paid or volunteer capacity

• Is open to working across our Nowra and Wandandian branches (primarily based at Wandandian)

• Is an effective communicator (written and verbal) who is at ease interacting with families from a wide range of backgrounds to ensure a quality funeral experience

• Has administration skills and manages, communicates, and records the details of funeral bookings to ensure the right resources are available on the day

• Appreciates and respects families' unique needs, recognising religious and cultural diversity

• Demonstrates care, compassion, and empathy when gathering or requesting information and providing timelines

• Proactively liaises with office staff to ensure a full brief for each service is provided to inform the scheduling process

• Operates internal and external audio-visual equipment including but not limited to iPods and laptops. Above-average computer/technology literacy would be a considerable advantage

• Identifies risks to well-being by monitoring self and others through times of stress or exposure to difficult circumstances

• The successful applicant will be required to participate in an after-hours on-call roster involving nighttime transfers, weekends, and some public holidays.

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Essential Requirements:

• 3 years of customer service and/or event management experience

• Ability to perform a wide range of administrative tasks with a demanding workload

• High-level interpersonal, written, and verbal communication skills

• Demonstrated commitment to providing a quality service and quality improvement initiatives in workplace practices and procedures

• Ability to use computer software applications and electronic systems.

• Full unrestricted NSW Drivers’ Licence

• Justice of the Peace (or the willingness and the ability to obtain within your probationary period – more information here)

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Express your interest via the form below!